Welcome to Seffro ("Seffro", "we", "us", or "our"). Seffro is a real-estate and property-management platform that enables users to discover, list, buy, sell, rent, lease, manage and maintain properties and access related real-estate services.

This Privacy Policy explains how Seffro collects, uses, stores, shares and protects personal information when you access or use our website, mobile application, property-management platform, services or communicate with us.

By accessing or using Seffro, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through Seffro websites, web portals, mobile applications, property listing and discovery services, property-management services, owner and tenant portals, agent/broker portals, online forms, customer support and other interactions where this Privacy Policy is referenced.

This Privacy Policy does not apply to third-party websites, applications, property owners, brokers, agents, service providers or external platforms that may be linked to Seffro.

2. Information We Collect

Depending on how you use Seffro, we may collect personal information such as name, mobile number, email address, address, age/date of birth where required, gender where voluntarily provided, profile photograph, login credentials, communication preferences and user role.

We may collect property information including property address, type, size, rooms, floor information, photographs, videos, property documents, ownership or tenancy information, rent/sale/lease information, maintenance information, amenities and utilities.

Where necessary for verification, we may collect government-issued identification information, address proof, property ownership documents, tax-related information and business/company information.

For payments, we may collect transaction ID, payment status, amount, payment date, payment method and billing information. Payment credentials may be processed directly by third-party payment providers.

We may also automatically collect IP address, browser and device type, operating system, device identifiers, language settings, pages visited, searches, property views, clicks, timestamps, referral URLs, application usage, crash reports and diagnostic information.

3. Location Information

Certain Seffro features may use approximate or precise location information where permitted by your device settings and applicable law. This may be used to show nearby properties, improve search results, identify relevant services, provide location-based property-management services, improve user experience and prevent fraud or misuse.

You may control location permissions through your device settings. Disabling location access may affect certain features.

4. Cookies and Similar Technologies

Seffro may use cookies, local storage, pixels, SDKs and similar technologies to maintain sessions, remember preferences, improve performance, understand user interactions, measure marketing effectiveness, detect suspicious activity and improve security and recommendations.

You may control cookies through your browser settings, although some features may not function properly if certain cookies are disabled.

5. How We Use Your Information

We may use personal information to create and manage accounts; display and manage property listings; facilitate enquiries; connect buyers, sellers, owners, tenants, agents and service providers; manage rental properties; process maintenance requests; provide customer support; process transactions; improve services; personalise user experience; conduct analytics; prevent fraud; protect accounts and systems; and send essential service communications such as OTPs, login notifications, transaction updates, property enquiry notifications and maintenance updates.

Marketing communications will be subject to applicable consent and opt-out requirements.

6. Public Property Listings

If you choose to publish a property listing, certain information may become visible to other users or visitors to Seffro, depending on listing settings. This may include property photographs, property location or approximate location, description, rent or sale price, property type, amenities, property size and enquiry options.

Do not upload passwords, OTPs, financial information or unnecessary sensitive personal information into publicly visible listings.

7. Sharing of Information

We may share relevant information with property owners, tenants, buyers, sellers, agents, brokers, property managers and service providers where necessary to provide requested services.

We may also share information with vendors supporting property maintenance, cleaning, repairs, security, inspections, verification, customer support, hosting, analytics, communications, payment processing, maps and security/fraud prevention.

Information may be disclosed to courts, regulators, government authorities or law-enforcement agencies where required or permitted by applicable law.

8. Third-Party Services

Seffro may integrate with payment gateways, mapping providers, analytics services, communication platforms, cloud infrastructure providers and other technology providers. These third parties may process information according to their own terms and privacy policies. Seffro does not control the privacy practices of independent third parties.

9. Data Security

We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, destruction, alteration, disclosure, misuse and cybersecurity threats. Depending on the service, measures may include encryption in transit, access controls, authentication, secure password storage, monitoring, logging, backups, restricted administrative access and security testing.

However, no internet-based system can be guaranteed to be completely secure.

10. Account Security

Users are responsible for maintaining the confidentiality of their login credentials. Users should use strong passwords, not share passwords or OTPs, log out from shared devices and notify Seffro if unauthorised access is suspected. Seffro will not normally ask users to disclose passwords or OTPs through unsolicited communications.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain accounts, complete transactions, resolve disputes, maintain business records, prevent fraud, comply with legal obligations, protect legal rights and meet applicable security or regulatory requirements. Retention periods may vary by information type and purpose.

12. User Rights and Choices

Subject to applicable law, users may have rights to request information about processing of their personal data, request correction of inaccurate information, request deletion where legally applicable, withdraw consent where processing is based on consent, manage communication preferences and raise privacy-related complaints.

Requests may be submitted using the contact details below. We may need to verify identity before processing certain requests.

13. Withdrawal of Consent

Where processing is based on consent, users may withdraw consent subject to applicable law and contractual or legal requirements. Withdrawal does not affect processing that was lawfully carried out before withdrawal. Certain services may become unavailable if required information is withdrawn.

14. Marketing Communications

Seffro may send promotional communications relating to properties, real-estate opportunities, property-management services, offers, new features and related services. Users may opt out using the unsubscribe mechanism or by contacting Seffro. Essential service-related communications may continue.

15. Children's Privacy

Seffro's services are not intended for children where applicable law prohibits such use. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information without appropriate permission, please contact us.

16. International Data Transfers

Depending on technology infrastructure and service providers, information may be processed or stored in India or other jurisdictions. Where information is transferred or processed outside India, Seffro will take reasonable steps to comply with applicable legal requirements.

17. Data Breach and Security Incidents

If Seffro becomes aware of a personal-data breach or security incident requiring notification under applicable law, we will take appropriate steps to investigate, contain, mitigate and respond. Where legally required, affected users and/or authorities will be notified in accordance with applicable requirements.

18. Third-Party Links

Seffro may contain links to third-party websites, applications or services. We are not responsible for their privacy practices, security or content. Users should review the privacy policies of such third parties before providing personal information.

19. Changes to this Privacy Policy

Seffro may update this Privacy Policy to reflect changes in services, technology, law, data-processing practices or security requirements. The updated policy will be published with a revised "Last Updated" date. Where required by applicable law, additional notice or consent may be provided.

20. Consent

By using Seffro, creating an account, submitting information, listing a property, making an enquiry or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a specific processing activity, Seffro will obtain the required consent through an appropriate mechanism.